Merck Unified Communications Technician in Branchburg, New Jersey

Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its legacy for over a century. Merck’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

As a member of the Operations team in Network Services and Unified Communications, the successful candidate will be responsible for the daily operations and management of Merck's Global Unified Communication services. These services allow Merck to communicate globally and collaborate worldwide with partners and customers. This role requires an individual with experience in Unified Communications Technologies, IP telephony, and Communications Protocols. The candidate must interface globally and have experience with daily operations and support of unified communications solutions. The individual will need to demonstrate Merck leadership qualities, strong communication skills, financial prudence and proactive management in the planning, and delivery of network infrastructure and services. This role will require both technical knowledge of unified communications technologies and the ability to articulate and demonstrate UC solutions directly with the business.

The incumbent will have the following responsibilities (but not limited to):

  • Provide expert Tier 2 support for Unified Communication technologies

  • Operational responsibilty of Unified Communications solutions with a focus on IP telephony

  • Ability to work directly with Internal customers to gather information and troubleshot telephony issues

  • Engage and collaborate worldwide to support and maintain solutions to enable effective communications tools

  • Interact directly with the business to assist in providing direction on appropriate usage of Unified Communication technologies BS Degree or equivalent with relevant experience in Computer Science, Computer Science Engineering, completion of advanced technical IT training program, or equivalent experience

Education Minimum Requirement:

  • BS Degree or equivalent with relevant experience in Computer Science, Computer Science Engineering, completion of advanced technical IT training program, or equivalent experience

Required Experience and Skills:

  • 1-3 years experience with collaborative, messaging, IPT

  • Conceptual knowledge of Cisco IP telephony

  • Conceptual knowledge of PBX\Call Manager, Unity Connection

  • Conceptual knowledge of Cisco Jabber Voice and Jabber Instant Messaging

  • Conceptual knowledge of Cisco Voice Gateways

  • Conceptual knowledge of Protocols (G.711, G.729, SIP, H.323)

  • Excellent communication and negotiation skills within a matrix organization

  • Fluent in English, in both verbal and written communication

  • Operational support

  • Possesses knowledge of Communications Infrastructure and Unified Communication Solutions ( Voice, Collaboration Tools )

  • Ability to acquire new skills in a diverse environment

  • High personal integrity, credibility, and energy

Preferred Experience and Skills:

  • Operational support of WebEx, Audio Conferencing, Jabber Instand Messaging

  • Experience providing Level 2 IT support

  • Knowledge of Cisco Telepresence Server and Video Conferencing

  • Knowledge of Cisco Telepresence Management System

  • Knowledge of Cisco Jabber Instant Messaging & Presence cloud based services

  • Experience with automation tools like SMACS or similar

  • Experience with tools relating to Voice MOS

  • Conceptual knowledge of other Unified Communications solutions (Video , Webconferencing, Contact Centres )

  • Conceptual knowledge of SIP trunking solutions

  • Conceptual knowledge of Global Dial Plans

Your role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we’re inventing for life.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to .

Search Firm Representatives Please Read Carefully:

Merck & Co., Inc. is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Merck via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Merck. No fee will be paid in the event the candidate is hired by Merck as a result of the referral or through other means.

Visa sponsorship is not available for this position.

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Merck is an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of it’s manifestations.

Job Service Delivery/Management

Title: Unified Communications Technician

Primary Location: NA-US-NJ-Branchburg

Requisition ID: SER001735