Merck Jobs

Job Description

The Livestock Technology Solutions Customer Success Specialist will be the lead in delivering and developing training for end customers, distributors (train the trainer), and distributor representatives. This position will be responsible and accountable for training end user to successfully enter, interpret and analyze all aspects of sensor technology data including reproduction, health, and milk as well as assist the customer and their staff on the change management journey related to the implementation of our products. Our data-driven solutions are used by farmers, companies and countries to manage hundreds of millions of animals worldwide. By putting intelligent, actionable management information into farmers’ hands, our solutions empower them to act in a timely manner to safeguard their animals’ health and wellbeing, while achieving optimal production outcomes for a healthy food supply.

As the largest provider of animal identification technology, we meet growing customer needs by providing over 500 million tags for identifying, tracking and monitoring animals every year and we monitor over 5.5 million cows daily, which allows access to real-time, actionable data and insights to help improve or enhance animal management and health outcomes.

The individual selected will reside in Texas or New Mexico.

Job Description:

The Customer Success Specialist will be the lead in delivering and developing training for end customers, distributors (train the trainer), and distributor representatives. This position will be responsible and accountable for training end user to successfully enter, interpret and analyze all aspects of sensor technology data including reproduction, health, and milk.

The position will work closely with training coordinator, end customers, the technical solutions support team, and the sales team to ensure customer user experience and satisfaction with SenseHub Dairy sensor technology products. Train and assist local distributors on customized SOP and protocols for users – and the assurance they are carried out on a day-to-day basis.

Our territory representatives interact face to face with our customers, understand their needs and consult to offer the right solutions. We work collaboratively in Field Sales Teams and play a critical role in supporting our customer centric business model.

Key Competencies:

• Training

• Develop and deliver training for end customers, dealers, and distributors on software use, reports, protocols and KPIs.

• Train end user to successfully enter, interpret and analyze the sensor technology information, including reproduction, health, and milk data.

• Customize user portal and user reports to improve the user experience with software.

• Integrate third party management software with Sensehub Dairy software.

• Recommend changes to customers current process allowing for full implementation of sensor technology.

• Audits herds to determine the financial impact, management, and personal benefits to producers who purchase the Sensehub Dairy system.

• Consult with owners, managers and users as required to improve customer experience.

• Ensure all questions are expediently addressed, resolved, and documented in CRM.

• Recommend additions to quick guides and customer communication for improvements.

• Ensure Users are Successful.

• Lead effort to educate dairy management teams, nutritionists, consultants, and veterinarians. This includes onsite visits to users and consultant sites.

• Conduct on site meetings with our company's Animal Health livestock monitoring accounts to ensure success with the deployment of systems.

• Assist with gathering of testimonials, case studies and video clips.

• Actively raise issues and recommend improvements to support services.

• Use project management skills and organization to successfully manage multiple projects at once.

• Support the sales process where consultation is needed to help sales prospect feel comfortable with software and reports.

• Interface with global marketing and local marketing teams to recommend improvements for our company's Animal Health livestock monitoring sensor technology.

• Work with partners to organize User groups and farm demonstration.

Qualifications:

Education Minimum Requirements

• Bachelor’s degree in Animal Science or related discipline preferred.

• Herd Management software experience (DC305, PC Dart, etc.).

Required Experience & Skills

• Background as a dairy herdsman, reproduction specialist or nutritionist.

• Must possess a valid U.S. motor vehicle driver’s license without restriction.

• A minimum of three years working in dairy management, reproduction, dairy software, or as a nutritionist/consultant.

• Excellent written, verbal and MS office skills.

• Should avoid any conflict-of-interest situations as it might apply to outside dealings with suppliers, vendors, customers, or prospects.

• Willingness to abide by all company policy and approval processes when traveling or purchasing company assets.

• Possess strong organization/coordination skills to manage time and interaction with customers, dealers, distributors and internal people.

Preferred Experience & Skills

• Bilingual English and Spanish preferred.

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Employee Status:

Regular

Relocation:

Domestic

VISA Sponsorship:

No

Travel Requirements:

50%

Flexible Work Arrangements:

Remote

Shift:

1st - Day

Valid Driving License:

Yes

Hazardous Material(s):

n/a

Job Posting End Date:

11/22/2024

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID: R314636