Merck IT Director - Global & U.S. Oncology AM in Upper Gwynedd, Pennsylvania

Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its legacy for over a century. Merck’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

As Global Information Technology (IT) at Merck, we have the unique opportunity to drive and enable Global Human Health (GHH) Sales and Marketing Oncology Customer Business Line (CBL) organization dedicated to delivering breakthrough innovations that extend and improve the lives of cancer patients worldwide.

Our forward-thinking teams drive information technology solutions and services along with patient-centric digital channels with an unwavering commitment to our patients, physicians and payers supporting awareness, accessibility and affordability of our medicines to improve health.

With rapid healthcare innovations in treatment options, we operate in an environment where all our customers are interacting with multiple personal and digital channels to access relevant health information as needed, in real-time.

Within Global Human Health IT, the Global and U.S. Oncology Account Management IT Director supports the U.S. and Global Oncology business area focused on leading the transformative power of technology with the unprecedented innovation of several Oncology products.

The individual will lead IT client services and stakeholder engagement driving forward the Oncology CBL area with key IT enabling initiatives for Launch Planning, Integrated Customer Engagement, Digital Transformation and Operations.

The individual will be responsible for business relations, in-depth understanding of Oncology priorities, aligning business and IT strategy, and driving digital transformation. The individual will also lead an IT team developing Oncology CBL account plans and business cases, defining multi-year roadmaps, and delivering business outcomes. This individual will govern and execute the IT portfolio to quickly deliver strategic business value, with innovative capabilities and data analytics in an agile manner while leveraging IT products and platforms.

The individual will partner with business clients, enterprise and divisional IT, external partners, and customers to drive technology innovation, data driven insights and decision making, and business value realization as a competitive advantage for the Oncology CBL area.

Our ability to excel depends on the integrity, knowledge, imagination, skill, diversity and teamwork of an individual like you. To this end, we strive to create an environment of mutual respect, encouragement and teamwork. As part of our global team, you’ll have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.

Primary responsibilities include:

  • Provide strategic thought leadership to Merck Oncology digital platforms, engagements and technology.

  • Establish and maintain relationships with business clients across functional areas; manage and align client expectations.

  • Identify optimization opportunities and innovative pilot/PoC with regional/global stakeholders in marketing, market access and digital CoE to address key Oncology business challenges

  • Define business cases for and relative priority of proposed IT investments as well as develop metrics, and track progress realization

  • Develop IT portfolio and ways to quickly provide strategic business value, with innovative capabilities and data analytics in an agile manner

  • Identify capabilities required to achieve business strategy aligned with IT road maps, platform and product teams, and external vendors

  • Drive best practices across Merck’s personal and non-personal channels (digital, call-center, field sales etc.) to improve the customer experience in these engagements

  • Contribute to development of and execution on GHH IT and Global Programs,

  • Share and leverage global best practices, utilization of capabilities across the enterprise.

  • Leverage & reuse core technology capabilities to enable business aspirations within key markets

Education Minimum Requirement:

  • Bachelor's Degree. Concentration in Computer Science, Information Systems or Health Information or related field preferred.

Required Experience and Skills:

  • At least 10 years work experience in account management, business and analysis, and/or client relationship management within the healthcare industry

  • Ability to lead teams and commercial digital transformation with strong thought leadership

  • Consistently strong leadership skills including excellent communications, collaboration and influencing skills

  • Energetic self-starter with demonstrated ability to thrive in a dynamic and complex environment

  • Demonstrated success building and maintaining credible strategic relationships with business clients and IT areas

  • Experience in business case development including creation and management of value realization metrics

  • Ability to learn and apply software development lifecycle (SDLC) planning practices to projects

Preferred Experience and Skills:

  • Prior GHH IT experience or Oncology background

  • Business and/or IT strategy development experience

  • Demonstrated thought leadership and innovation especially in relevant sales and marketing technology

  • Fluent in SDLC including experience applying in regulated business areas and processes

Your role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we’re inventing for life.

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Job Account Management

Other Locations: NA-US-NJ-Kenilworth

Title: IT Director - Global & U.S. Oncology AM

Primary Location: NA-US-PA-Upper Gwynedd

Requisition ID: ACC005104