Merck Learning Associate, Learning Support Services in Upper Gwynedd, Pennsylvania
Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its legacy for over a century. Merck’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
Under the supervision of the Learning Support Services (LSS) Managers and Leadership, the Learning Associate Specialist will support LSS by serving as a subject matter expert (SME) for all learning platforms used by Global Learning & Development (GL&D). Success in this role depends on a candidate’s ability to balance multiple requests from the business, prioritize requests based on business needs, communicate clearly and effectively, and provide excellent customer support. The candidate must be adept at managing change and working with Divisional Learning directors, partners and/or consultants across the learning organization. Success in this role depends on the candidate’s knowledge of the various learning platforms, their ability to collaborate with other learning professionals and translate their needs into the appropriate platform, and work cross-functionally as a point of contact for the Performance Consultants and the Learning Support Services (LSS) organization.
Responsibilities include but are not limited to:
Deep subject matter expertise of myLearning, SPARK and Quickbase including providing change support for myLearning Administrators, SPARK Community Engagement Leads/advocates when there are upgrades to the learning platforms.
Execute, monitor and consult on processes/standards related to myLearning, SPARK, Quickbase and any future L&D platforms.
Recommend and implement process improvements under the direction of the LCDS leadership team.
Interpret data, analyze results using basic statistical techniques, and create reports by manipulating large and complex data sets to inform leadership reviews
Co-lead the myLearning, SPARK and/or Quickbase Community of Practice groups through, but not limited to, creating the agendas, leading the meetings, monitoring the Yammer page, etc.
Ad-hoc Project Coordination support for unplanned operational or GL&D learning projects.
Remain current on learning and development tools, techniques, strategies and practices. Share learning and development leading practices with teams
Teaming and Relationship Building: Ability to build and manage relationships in a cross-functional environment
Oral and Written Communications: Ability to express oneself to provide information to others effectively and in a succinct manner
Customer Service: Knowledge of customer service processes and issue resolution
Decision Making and Critical Thinking: Knowledge of tools and techniques for effective use of a broad range of methods, assumptions, frameworks, and perspectives when solving problems
L&D Policies, Standards, and Procedures: Knowledge of and ability to use industry and organization standards, procedures, and policies relevant to learning and development
Education Minimum Requirement:
- Bachelor Degree of 5-10 years of relevant experience
Required Experience and Skills:
- Minimum of 5 years of related experience, with minimum 1 year learning system operation experience conducting myLearning LMS tasks
Preferred Experience and Skills:
myLearning Administration (Success Factors Learning Management System)
HTML and graphic design experience
Your role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we’re inventing for life.
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Visa sponsorship is not available for this position.
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Job Learning Administration
Other Locations: NA-US-NJ-Rahway, NA-US-NJ-Kenilworth, NA-US-PA-West Point
Title: Learning Associate, Learning Support Services
Primary Location: NA-US-PA-Upper Gwynedd
Requisition ID: LEA000298